You wrote on Sunday night, 9/11, at 831pm and we replied to you at 937am Monday 9/12. Please explain how this is poor customer service? We explained that you purchased the standard rubber bushing and that this bushing will have some movement visible when turning the steering side to side while static, as that is when the greatest forces are present with the steering system. When you start driving the rolling resistance changes drastically and the movement that would be seen while driving would be much less. The rubber bushing is used to absorb the impacts from road aberrations to help limit the harshness felt inside the vehicle. We do offer the track bar with this polyurethane bushing upgrade kit and it's called the Pro Series track bar. You sent us nothing in the way of video for us to review so that we could see what sort of movement you were experiencing and claimed that the bushings had failed. There are a number of setup things that can cause death wobble and we have no way to verify your claims that your death wobble was caused by the rubber bushing because there was no supporting information (video) provided. Again, saying you got no response from us and we have poor customer service is completely unfounded -- we even offered you a discount on upgrading to the poly bushings if you wanted to go that route. I would suggest you check your spam filter - look for an email from cdoyle@steersmarts.com