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Steer Smarts FREEZe Ice Cream Jeep Build Breakdown!

Many of you have seen photos of our SEMA build that we have named, FREEZe - which is a 2024 Jeep Wrangler 4xe that we cut up and turned into an...

Andy Perry | January 18, 2024

4xe, Jeep, PR, SEMA
Steer Smarts to Unveil “Ice Cold” Jeep Wrangler 4xe build at SEMA 2023
Steer Smarts to Unveil “Ice Cold” Jeep Wrangler 4xe build at SEMA 2023
Jay Velthoven | October 12, 2023
DRAGLINK, Extreme, Extreme Duty, HD, Innovative, Jeep JK Wrangler, JK, No Drill, Product, SEMA, Solution, Steering, Suspension, TESTING, Top Mount, Yeti
TESTED LIKE NO OTHER
A lot of aftermarket brands claim to offer “Heavy Duty” steering linkages for the Jeep Wrangler, but not all linkages that carry an “HD” tag are developed equally. Many aftermarket brands utilize larger...
Jay Velthoven | September 13, 2016
AAIW, AAPEX, Attenuator, Death Wobble, Extreme Duty, GMT800, Idler Arm, Innovative, Jeep JK Wrangler, Las Vegas, Pitman Arm, Product, SEMA, Solution, Steering, Suspension
What is the Best Specialty Automotive Aftermarket Product and Safety Blog?
What is the Best Specialty Automotive Aftermarket Product and Safety Blog? After today, when Steer Smarts goes Live, the answer is clear. You made it to the right place!...
Ron North | October 31, 2014

Customer Service Above and Beyond

Several weeks ago, I unfortunately hit a large rock with the left front of my 20 Gladiator in a turn lane. Couldn’t avoid it.
Local shop checked it out and found that I damaged the tie-rod ball joint. Heavy duty SteerSmart parts but a head on hit at high speed. Truck drove ok but I could tell something wasn’t right.

I called SteerSmarts for a replacement but they were undergoing end of year inventory and couldn’t ship the replacement tie-rod end but gave me the part number. I sourced the part from a vendor, it arrived two day shipping 12/23/24. I immediately unpacked and started the install.

As I attempted to install the tie-rod stud into the hub I realized something wasn’t correct. I then noticed a difference in the new stud (tapered) and the old (straight thread/minimal taper). There was an adapter in the bottom of the hub mounting hole.

After some quick research I couldn’t find a solution so I shot an email off to SteerSmart and started to wrap it up at 8:15 pm. I was positive I had ordered the wrong part.

Much to my surprise at 9:07 pm (10:07 pm Michigan time), Chris Doyle of SteerSmarts replied to my email with the solution….
“That is the new stud and correct part. All you need to do is hammer out the old taper sleeve in the knuckle and you are good to go! 75ftlb”

Thank you Chris for the early Christmas present.

That is customer service at its best!!
Excellent Made in USA products and dedicated people that take pride in their business. They set the standard for excellence.